Podiatry4U Limited applies a short notice cancellation policy as follows.
Due to unforeseen circumstances we are aware that some appointments will need to be re-arranged or cancelled at short notice. However, we would be grateful of at least 1 week’s notice of these changes.
If the a patient has to cancel an appointment for any reason, then the following costs will be charged:
• One week’s notice – no costs will be charged
• Less than one week’s notice – 50% will be charged
• 48 hours or less notice – 100% will be payable
If cancellations become frequent (the definition of frequency will be at our discretion), we will change payment terms for future appointments for the patient, so that they are paid in advance and therefore, any subsequent cancelled appointments would be non-refundable. We will give 7 days’ notice in writing if we enforce this clause.
With regard to rearrangements, if an appointment is rearranged at short notice, then nothing will be charged if that appointment is rearranged within 3 weeks of the original booked date. If a rearranged appointment is subsequently cancelled even with more than 7 days’ notice then the whole fee will be charged.
For the avoidance of doubt a working day is any one of a Monday, Tuesday, Wednesday, Thursday or Friday that is not a public or bank holiday or during a period that the clinic is closed for either holiday or other reasons. Such closures are posted on the website. The charge will be a basic appointment charge to cover the length of the appointment. For a cancelled/missed surgical or casting appointment the cancellation fee will be adjusted.
Cancellation can be by Email to [email protected] or a posted note through the door. Cancellation made after normal close of business (17:00 on a working day) will be treated as having been made at the start of business on the next working day. In order for a cancellation to take effect, it must be acknowledged by e-mail or reception call from Podiatry4U.
Unreasonable requests – as decided by Podiatry 4U – for administration work (e.g. significant/multiple emails/communication on the same subject ) will incur a minimum administration cost of £25.
Surgery bookings with deposit taken can be rearranged with 3 days notice. However, the appointment must be rebooked and attended within 6 months.
During the current conditions with Covid-19 restrictions Podiatry4U will waive the notice requirement if someone is required to isolate by the track and trace system or shows symptoms of Covid-19 go into self-isolation for 10 days and gets a test. Proof of a test or the track and trace requirement will be expected.